Omfax News & Blog
10 October, 2025
The last new product from Omfax was KeyNamics, released in 2019. This year we are pleased to announce the release of KeyNect, the video solution with seamless integration with Keyfax. As well as video, it also takes photos and records audio too, but video is the key missing ingredient for diagnostics. Video for Repairs [...]
1 August, 2025
It’s not exactly awards season, which is why we were surprised by a few recent additions to the trophy cabinet. It’s always nice to be recognised for the work you do, so we are particularly pleased to be awarded a personal business leader award, as well as a couple of company awards this year. [...]
20 June, 2025
Its late June, the time that you'll find the Omfax Team migrating to Manchester. Is it the music or the football that draws us there? No, it's Housing 2025, of course. What's in it for attendees? Well, besides networking, upping your CPD learning, and understanding how £39 billion might help our sector, there's a [...]
9 May, 2025
The latest 4.4.7 release is now available and contains a number of exciting new features, including video collaboration offering remote assistance and a new appointment scheduling integration with Fast Lean Smart. Another new feature is the communications queue, which provides a complete history of all outbound communication sent by Keyfax. Making it much easier [...]
9 May, 2025
We are excited to announce the launch of our image editor embedded within the release of Keyfax 4.4.7. This gives users a greatly improved presentation to Keyfax with a brand-new, tiled presentation of Diagnostics, straight out of the box! Primarily designed to enhance the capabilities of our core products, Keyfax Repairs Diagnostics and Enquiries., this [...]
9 May, 2025
Orbit Group is now live with version 4.4.7. This latest release of Keyfax is a major one, introducing several new features. Orbit requested to be first in line for this upgrade, as they particularly wanted to start using the Single-Sign-On capability. But that is not the only new feature they are getting: Video Assistance [...]
12 February, 2025
Super charge your customer experience We meet plenty of customers and prospects that need diagnostic tools to handle all their repair and housing enquiries and want to get going quickly. To help make this a reality, we have a constant background job of spotting what our existing customers and others are using for both [...]
19 November, 2024
Keyfax has always had a rich, deeply integrated solution with ActiveH Desktop which is the MIS Housing Management System. Keyfax now also has a new integration with ActiveH Web to the same high standard, but that is for another blog. These improvements began when Orbit Housing Association had ambitious plans to improve the way [...]
1 November, 2024
Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
1 October, 2024
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
13 January, 2023
Handling Condensation and Mould in Social Housing Now winter is here, many housing providers are seeing the seasonal influx of condensation and mould reports from residents. And it’s estimated that almost one in five homes in the UK suffer with this problem. Often over-simplified and referred to as a “lifestyle” issue, condensation and mould in social [...]
3 November, 2022
Introducing KeyNamics for Power Pages Omfax is delighted to announce the release of KeyNamics for Power Pages. KeyNamics for Power Pages offers a suite of capabilities that extend the power of Dynamics 365 portals. It enables housing providers to deliver self-service housing repairs and enquiries diagnostics, direct to residents 24hrs a day. TIP: Dynamics Power App Portals have recently been rebranded to [...]
1 November, 2022
Introducing Keyfax Diagnostics version 4.4 Repairs diagnostics software for the housing sector Omfax Systems, a leading provider of intelligent repair diagnostics for social housing, is delighted to announce the release of Keyfax Diagnostics version 4.4. Keyfax 4.4 introduces dozens of new features, designed to make it even easier for housing associations and councils to understand and streamline [...]
