Why Keyfax software by Omfax?
Dozens of Councils and Housing Associations throughout the UK and Ireland choose Keyfax Diagnostics to manage their Housing Repairs and Enquiries. Their Customer Service Advisors use the Diagnostics modules to navigate their way through any tenant repair or enquiry. And the customer portals are integrated with Keyfax Self Service Repairs and Self Service Enquiries. But what makes these social housing organisations trust Keyfax to manage over 867,000 assets?
Why Social Housing organisations choose Keyfax
There are many reasons that ALMOs and Housing Associations choose to work with us. We can only guess, but here’s why we think they like Keyfax, and working with us.
Why Housing Organisations Choose Keyfax
Here’s why we think social housing likes Keyfax.
Intelligent Scripting
The unique edge that Keyfax has, something that no other product offers.
Do you prefer your Diagnostics Hosted or on Premise?
We can do either, which works for you?
Reports on Call Statistics
We all need to know what’s happening, here’s how to get the low-down.
Customer Case Studies
Don’t take our word for it, read the customer case studies.
Technical Excellence
Keyfax is supported by the people that developed the software.
Support, training & consultancy services
Keep you up-to-date and assist where needed.
Easy Integrations and Technical Partnerships
Implementations and extra features at your fingertips.
The Keyfax Product Suite
Latest News
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
1 October, 2024
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
