We provide market leading housing repairs diagnostic software to help organisations improve customer experience.
At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.
The Keyfax Product Suite
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Latest News
10 October, 2025
The last new product from Omfax was KeyNamics, released in 2019. This year we are pleased to announce the release of KeyNect, the video solution with seamless integration with Keyfax. As well as video, it also takes photos and records audio too, but video is the key missing ingredient for diagnostics. Video for Repairs [...]
1 August, 2025
It’s not exactly awards season, which is why we were surprised by a few recent additions to the trophy cabinet. It’s always nice to be recognised for the work you do, so we are particularly pleased to be awarded a personal business leader award, as well as a couple of company awards this year. [...]
20 June, 2025
Its late June, the time that you'll find the Omfax Team migrating to Manchester. Is it the music or the football that draws us there? No, it's Housing 2025, of course. What's in it for attendees? Well, besides networking, upping your CPD learning, and understanding how £39 billion might help our sector, there's a [...]
9 May, 2025
The latest 4.4.7 release is now available and contains a number of exciting new features, including video collaboration offering remote assistance and a new appointment scheduling integration with Fast Lean Smart. Another new feature is the communications queue, which provides a complete history of all outbound communication sent by Keyfax. Making it much easier [...]
