Omfax Training & Consultancy Services for Social Housing
Omfax consultants have a wealth of experience in housing and in getting the most out of Keyfax diagnostics. Our technical team also has decades of knowledge and experience in helping housing associations set up the right systems for optimum performance from Keyfax. So whether it’s a set Diagnostics Administration training day or two, process mapping or installation on premise of your own Keyfax servers, we have the right team to deliver.
Omfax Training Courses
This workshop brings together all the relevant parties to plan and agree the processes for your social housing repairs or enquiries. We build Visio process maps and highlight where Keyfax can enhance the diagnosis by bringing extra information to bear.
Latest News
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
14 June, 2023
Keyfax, providing the flexibility to adapt to changing requirements Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England. With over 50 years of experience in social housing, Orbit employ over 1,200 [...]
