Easy to implement and use
Using Keyfax Repairs Diagnostics means that any repair or maintenance requirement can be identified accurately and fixed correctly first time. This saves time and reduces costs, improving performance and increasing resident satisfaction.
Keyfax Repairs Diagnostics draws on more than three decades of experience and understanding of housing customer services. It delivers outstanding functionality and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Non-technical staff can easily customise the diagnostic scripts, and any changes are quick and easy to carry out.
With its intuitive interface, diagrams to aid advisors and straight forward search functions, Keyfax Repairs Diagnostics is easy to use, and starts delivering returns on investment from day one.
Benefits of Keyfax Repairs Diagnostics
Frequently Asked Questions
Latest News
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
1 October, 2024
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
