Housing Repairs Training
Omfax has been working with social housing organisations for decades. From the earliest days in the 1990’s, we provided paper manuals to help customer service advisors to learn the best way to diagnose housing repairs. This naturally led to an online housing repairs training course. Updated over the years, it is used by dozens of Housing Organisations as an e-learning course for advisors to study, learn, and complete at their own pace.
Effective Repairs Reporting
Effective Repairs Reporting is an online housing repairs training course that trains advisors in how to deal with resident repair requests.
The course is designed specifically for customer service advisors working in social housing organisations. Effective Repairs Reporting focuses on increasing staff knowledge on how different aspects of the home work.
Four modules cover the major topics, each one containing basics facts and images detailing different parts and fittings. Each module has a formal test which is taken in ‘exam’ conditions. Afterwards the results are collated and Omfax issues a certificate to each learner.
The course is exceptionally user-friendly, featuring clear diagrams and jargon-free descriptions of key elements. Make an Enquiry below to request a free trial of the course.
Online Housing Repairs Training Course
Omfax online housing repairs training helps customer service advisors to develop their skills and knowledge. It makes advisors more efficient and productive in diagnosing repairs, which leads to increased resident satisfaction with the service.
The benefits of having well-trained customer service advisors in housing repairs are well understood. With Effective Repairs Reporting training:
- Advisors are more confident and can serve tenants better, resolving repairs enquiries faster, and increasing first call resolution rates
- Residents are more satisfied with the service, improving NPS and reducing call-backs, which helps drive down overall operating costs
- Housing Associations now have the opportunity to offer standard repairs training for all customer service centre advisors
Benefits of Online Housing Repairs Course
