Omfax News & Blog
25 October, 2022
Diagnostic Script Flows with Keyfax Diagnostic script flows introduced with Keyfax 4.4 allow users to explore any Keyfax script in a visual, interactive manner. Script flows are designed to help Keyfax script authors to understand the possible paths and outcomes that residents or call centre advisors can expect. Script flows can also be shared via a [...]
29 September, 2022
We love working with our partners. And we love it when they re-integrate their latest web-based version of their housing management system with Keyfax. Which is exactly what Capita have been doing recently. Thankfully, we have a secure and simple way to do that through the Keyfax REST API. Keyfax is host ‘agnostic’; it doesn’t mind [...]
5 September, 2022
When a Social Housing organisation invests in Keyfax, we provide them with our ‘model’ set of diagnostics scripts for housing repairs and enquiries. But, just like a kitchen or bathroom, our diagnostics model needs an update from time to time. We want to make sure we’re providing customers with the most useful and relevant diagnostics we can [...]
3 May, 2022
Multiple repairs diagnostics sessions with D365 Omnichannel Housing organisations using D365 to manage their Housing stock need to integrate their repairs and enquiries diagnostics. That is available through KeyNamics, which provides the interface between D365 Model Driven Apps, or Power Apps portals, and Keyfax Diagnostic Scripts. However, contact centre advisors often need to handle calls and [...]
8 March, 2022
Keyfax Administrators have an important job to do; building and maintaining your repairs and enquiry scripts. So, it’s important that they get the right repairs diagnostics training. And not to just understand diagnostics scripting, but so that they can build what you might call “kick-ass” diagnostic scripts. That is, scripts that use the full power that Keyfax provides, [...]
1 March, 2022
Not just another Schedule of Rates codes picker Let’s talk Housing Repairs. In particular, schedule of rates, better known as SOR codes. You know, the Holy Grail; a customer reports a repair and it’s fixed, first time. BOOM! 100% satisfaction guaranteed, and you’re in the top 100 Best Companies. OK, so not everything is [...]
25 January, 2022
Should a housing repairs portal use icons, images, photos and videos to help tenants to diagnose their repairs? When used intelligently, to aid tenant and staff understanding, they can provide a much better experience for all. But even now, visual imagery is not always used to its best advantage, and sometimes not used at all. Customer [...]
19 November, 2021
Shall I Compare Thee to a Housing Management System? The Top Ten Housing Management Systems in the UK Social housing providers are spoiled for choice with Housing Management Systems (HMS) available in the UK. Their customer service teams need a reliable, easy to use system, whether a Council, ALMO or Housing Association. So, if [...]
3 November, 2021
One of the many benefits of using Keyfax is the ability to enhance the customer experience through its’ powerful built-in features. Today, we take a look at how Keyfax System Scripts can improve the customer and user experience. What is a System Script? When talking about Keyfax, we often refer to company processes and procedures as [...]
28 September, 2021
So, you’ve got Keyfax Repairs Diagnostics and/or Keyfax Enquiries Diagnostics installed. The Admin scripters have finished their diagnostic scripting workshops and have tailored the system to your needs. And now, Keyfax is providing quick and accurate solutions when your tenants call. But, if you really want to shift Keyfax up a gear, then you need to do one more thing: [...]
21 September, 2021
Introduction Orbit Group is one of the largest builders of affordable homes in England, providing services to over 100,000 customers. Established in 1967, they now have around 45,000 homes in the midlands, east and south east of England. As well as this, they plan to build around 1,500 new affordable homes every year. As [...]
14 September, 2021
Update your Tenant Repairs Portal with Keyfax Repairs Online v4.3 What does your tenant repairs portal look like? Does it just present a dull form, with a lot of text heavy questions? There are alternatives. For example, you could present a pictorial front page which shows all the repairs categories as icons. Then, follow [...]
7 September, 2021
Several times we have been asked if Keyfax Online (Repairs and Enquiries) can provide translation and be presented into different languages. Occasionally, we are asked about accessibility too: Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to those questions is now “yes”. Since the [...]
31 August, 2021
A productive contact centre delivering fantastic service is the goal of every centre manager. In my experience, a well written script will help a customer contact centre do both. These days, scripts can have a bad reputation. There’s a common myth in contact centres that people hate scripts; but that’s not quite right. What [...]
24 August, 2021
Platform Project background and Key Objectives Platform Housing Group formed in 2018, following the merger of Fortis Living and Waterloo Housing Group. With over 45,000 homes, they are the largest Housing Association in the Midlands and also one of the largest in the country. During 2019 and 2020, Platform Housing built more social and affordable [...]
17 August, 2021
Relax – your Keyfax Integration is secure with a RESTful API At Omfax Systems, we are committed to delivering diagnostic software to help housing associations, managed accommodation providers and councils. Our software helps them to resolve repair or tenancy-related enquires faster and more accurately. First time, every time. Our diagnostics suite, Keyfax, has offered a powerful set [...]
13 July, 2021
It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there? There are a few reasons for this: Not only have we gone through the Pandemic, but we have also seen changes at Omfax that have changed our approach to the annual User [...]
29 June, 2021
Customers first At Omfax we believe that the quality of our software, as well as our industry knowledge and commitment to delivering excellent customer service, is what sets us apart from our competition. With over 30 years’ experience in customer-landlord communication, we ensure the customer is at the heart of what we do. Meet [...]
