Omfax News & Blog
1 November, 2024
Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
1 October, 2024
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
13 January, 2023
Handling Condensation and Mould in Social Housing Now winter is here, many housing providers are seeing the seasonal influx of condensation and mould reports from residents. And it’s estimated that almost one in five homes in the UK suffer with this problem. Often over-simplified and referred to as a “lifestyle” issue, condensation and mould in social [...]
3 November, 2022
Introducing KeyNamics for Power Pages Omfax is delighted to announce the release of KeyNamics for Power Pages. KeyNamics for Power Pages offers a suite of capabilities that extend the power of Dynamics 365 portals. It enables housing providers to deliver self-service housing repairs and enquiries diagnostics, direct to residents 24hrs a day. TIP: Dynamics Power App Portals have recently been rebranded to [...]
1 November, 2022
Introducing Keyfax Diagnostics version 4.4 Repairs diagnostics software for the housing sector Omfax Systems, a leading provider of intelligent repair diagnostics for social housing, is delighted to announce the release of Keyfax Diagnostics version 4.4. Keyfax 4.4 introduces dozens of new features, designed to make it even easier for housing associations and councils to understand and streamline [...]
25 October, 2022
Diagnostic Script Flows with Keyfax Diagnostic script flows introduced with Keyfax 4.4 allow users to explore any Keyfax script in a visual, interactive manner. Script flows are designed to help Keyfax script authors to understand the possible paths and outcomes that residents or call centre advisors can expect. Script flows can also be shared via a [...]
29 September, 2022
We love working with our partners. And we love it when they re-integrate their latest web-based version of their housing management system with Keyfax. Which is exactly what Capita have been doing recently. Thankfully, we have a secure and simple way to do that through the Keyfax REST API. Keyfax is host ‘agnostic’; it doesn’t mind [...]
5 September, 2022
When a Social Housing organisation invests in Keyfax, we provide them with our ‘model’ set of diagnostics scripts for housing repairs and enquiries. But, just like a kitchen or bathroom, our diagnostics model needs an update from time to time. We want to make sure we’re providing customers with the most useful and relevant diagnostics we can [...]
3 May, 2022
Multiple repairs diagnostics sessions with D365 Omnichannel Housing organisations using D365 to manage their Housing stock need to integrate their repairs and enquiries diagnostics. That is available through KeyNamics, which provides the interface between D365 Model Driven Apps, or Power Apps portals, and Keyfax Diagnostic Scripts. However, contact centre advisors often need to handle calls and [...]
8 March, 2022
Keyfax Administrators have an important job to do; building and maintaining your repairs and enquiry scripts. So, it’s important that they get the right repairs diagnostics training. And not to just understand diagnostics scripting, but so that they can build what you might call “kick-ass” diagnostic scripts. That is, scripts that use the full power that Keyfax provides, [...]
1 March, 2022
Not just another Schedule of Rates codes picker Let’s talk Housing Repairs. In particular, schedule of rates, better known as SOR codes. You know, the Holy Grail; a customer reports a repair and it’s fixed, first time. BOOM! 100% satisfaction guaranteed, and you’re in the top 100 Best Companies. OK, so not everything is [...]
25 January, 2022
Should a housing repairs portal use icons, images, photos and videos to help tenants to diagnose their repairs? When used intelligently, to aid tenant and staff understanding, they can provide a much better experience for all. But even now, visual imagery is not always used to its best advantage, and sometimes not used at all. Customer [...]
19 November, 2021
Shall I Compare Thee to a Housing Management System? The Top Ten Housing Management Systems in the UK Social housing providers are spoiled for choice with Housing Management Systems (HMS) available in the UK. Their customer service teams need a reliable, easy to use system, whether a Council, ALMO or Housing Association. So, if [...]
