Omfax News & Blog
29 June, 2021
Customers first At Omfax we believe that the quality of our software, as well as our industry knowledge and commitment to delivering excellent customer service, is what sets us apart from our competition. With over 30 years’ experience in customer-landlord communication, we ensure the customer is at the heart of what we do. Meet [...]
18 June, 2021
Depends who’s askin’… Because, if you’re a QL user running version 4.7.2 of QL or later, then the answer is “quite a bit!” There are lots of useful updates, and a couple of really juicy ones for QL users. The screenshot below covers the first, but the second is a bit of a game changer. [...]
15 June, 2021
Please like, share or comment. We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us. With [...]
11 June, 2021
Hastoe is an award-winning rural housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. They hold a charitable status and support communities by providing affordable and environmentally sustainable homes for local people. In 2020, Hastoe contacted Omfax to request support in moving their Keyfax [...]
8 June, 2021
Keyfax Repairs Diagnostics & General Enquiries for Staff Some companies have had a tough time during the Covid-19 crisis. Some, sadly, have closed their doors for good. Omfax and Touch-Base have managed to use this difficult time to recruit into our development team, and have pressed ahead with some extensive changes to Keyfax. We [...]
27 April, 2021
Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training. As of the end of May we will be consolidating the administration [...]
24 March, 2021
Making your mark with markers! Chances are that anyone working in or managing a contact centre, will be accustomed to performance management and reporting. You may have read our recent blog, Customer Service Centre KPIs, do they work for you? With Keyfax reporting, you can report on: number of enquiries or repairs logged; priorities; schedule [...]
16 March, 2021
In January 2020, the World Health Organisation declared COVID-19 a global health emergency. It has been an unprecedented time with many changes in our personal and professional lives and there is no doubt that COVID-19 has impacted how we work. It has had a drastic effect on the economy; businesses have struggled, with many [...]
9 March, 2021
The way we all work has probably changed forever. That’s a scary thought and not easy to accept. I’ve spent the last 20 years working in an office environment with certain rules and routines. Covid-19 changed all that! Working from home has been a huge adjustment but one I have adapted to. Being “busy” [...]
24 August, 2020
Especially for You If your Housing Management System is ActiveH from MIS, this one is just for you. There are fourteen MIS users using Keyfax Repairs Diagnostics and Keyfax General Enquiries, and many more to come, we hope! What follows is a bit of best practice for MIS users and, hopefully, will inspire admin scripters to apply these ideas [...]
28 July, 2020
Key Performance Indicators Key performance indicators are vital for the health of every organisation. They provide measurable targets that demonstrate how effective a service area, team, or individual is, at achieving the organisations objectives. While high-level KPIs focus on the overall performance of the organisation, low-level KPIs focus on the processes in a department [...]
1 July, 2020
During the COVID-19 pandemic, many Housing Associations and local government landlords have changed what kinds of housing repairs they are prepared to carry out under the restrictions. For many, it’s emergency repairs only: Gas leaks Uncontainable water leaks Complete loss of heating and hot water Electrical or fire risk Property security But, as we [...]
22 June, 2020
It’s a fair question. Is it just so that your provider can charge you more support and maintenance, or are there real benefits to be had from running with Test systems? Occasionally, we meet customers who might not benefit from a test system. But, more often than not, there are plenty of advantages to [...]
12 June, 2020
It has often been said that the housing sector can be a little slow in embracing new technologies. However, with digital strategies and transformation projects well underway, the housing sector is now seriously considering how Artificial Intelligence (AI) can be used to improve the customer experience. Not so long ago, it was predicted that tenant [...]
19 May, 2020
Schedule of rates (SOR) codes, in one form or another, are a common part of the housing repairs sector. SOR codes ensure a job is scheduled to the right person, booked for the right amount of time and includes the correct materials. All of this adds up to a well costed and well-resourced repair. [...]
23 March, 2020
The Housing team at Royal Borough of Kensington and Chelsea have been a valued Omfax customer for thirteen years, starting their journey with us in 2006. RBKCs approach to diagnosing repairs with Keyfax is regularly reviewed and developed. Using feedback from their customer services team, housing management team and repairs contractors, RBKC aim to continually improve [...]
20 March, 2020
The Keyfax Administrator is responsible for scripting each process. Repairs scripts are a work in progress and should be reviewed on a regular basis. Each script has been discussed with the relevant module expert with involvement (hopefully) from the Contact Centre. Once the logic of the script is agreed, the Keyfax Administrator can start [...]
17 March, 2020
Pass the Leeches - A good purge is healthy The therapeutic use of leeches has a long history. The medicinal leech has three jaws and a hundred teeth. It saws through skin and injects chemicals that dilate the blood vessels to get a better flow of the good stuff: Anticoagulants to stop the blood from clotting [...]
