Omfax News & Blog
3 November, 2021
One of the many benefits of using Keyfax is the ability to enhance the customer experience through its’ powerful built-in features. Today, we take a look at how Keyfax System Scripts can improve the customer and user experience. What is a System Script? When talking about Keyfax, we often refer to company processes and procedures as [...]
28 September, 2021
So, you’ve got Keyfax Repairs Diagnostics and/or Keyfax Enquiries Diagnostics installed. The Admin scripters have finished their diagnostic scripting workshops and have tailored the system to your needs. And now, Keyfax is providing quick and accurate solutions when your tenants call. But, if you really want to shift Keyfax up a gear, then you need to do one more thing: [...]
21 September, 2021
Introduction Orbit Group is one of the largest builders of affordable homes in England, providing services to over 100,000 customers. Established in 1967, they now have around 45,000 homes in the midlands, east and south east of England. As well as this, they plan to build around 1,500 new affordable homes every year. As [...]
14 September, 2021
Update your Tenant Repairs Portal with Keyfax Repairs Online v4.3 What does your tenant repairs portal look like? Does it just present a dull form, with a lot of text heavy questions? There are alternatives. For example, you could present a pictorial front page which shows all the repairs categories as icons. Then, follow [...]
7 September, 2021
Several times we have been asked if Keyfax Online (Repairs and Enquiries) can provide translation and be presented into different languages. Occasionally, we are asked about accessibility too: Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to those questions is now “yes”. Since the [...]
31 August, 2021
A productive contact centre delivering fantastic service is the goal of every centre manager. In my experience, a well written script will help a customer contact centre do both. These days, scripts can have a bad reputation. There’s a common myth in contact centres that people hate scripts; but that’s not quite right. What [...]
24 August, 2021
Platform Project background and Key Objectives Platform Housing Group formed in 2018, following the merger of Fortis Living and Waterloo Housing Group. With over 45,000 homes, they are the largest Housing Association in the Midlands and also one of the largest in the country. During 2019 and 2020, Platform Housing built more social and affordable [...]
17 August, 2021
Relax – your Keyfax Integration is secure with a RESTful API At Omfax Systems, we are committed to delivering diagnostic software to help housing associations, managed accommodation providers and councils. Our software helps them to resolve repair or tenancy-related enquires faster and more accurately. First time, every time. Our diagnostics suite, Keyfax, has offered a powerful set [...]
13 July, 2021
It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there? There are a few reasons for this: Not only have we gone through the Pandemic, but we have also seen changes at Omfax that have changed our approach to the annual User [...]
29 June, 2021
Customers first At Omfax we believe that the quality of our software, as well as our industry knowledge and commitment to delivering excellent customer service, is what sets us apart from our competition. With over 30 years’ experience in customer-landlord communication, we ensure the customer is at the heart of what we do. Meet [...]
18 June, 2021
Depends who’s askin’… Because, if you’re a QL user running version 4.7.2 of QL or later, then the answer is “quite a bit!” There are lots of useful updates, and a couple of really juicy ones for QL users. The screenshot below covers the first, but the second is a bit of a game changer. [...]
15 June, 2021
Please like, share or comment. We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us. With [...]
11 June, 2021
Hastoe is an award-winning rural housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. They hold a charitable status and support communities by providing affordable and environmentally sustainable homes for local people. In 2020, Hastoe contacted Omfax to request support in moving their Keyfax [...]
8 June, 2021
Keyfax Repairs Diagnostics & General Enquiries for Staff Some companies have had a tough time during the Covid-19 crisis. Some, sadly, have closed their doors for good. Omfax and Touch-Base have managed to use this difficult time to recruit into our development team, and have pressed ahead with some extensive changes to Keyfax. We [...]
27 April, 2021
Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training. As of the end of May we will be consolidating the administration [...]
24 March, 2021
Making your mark with markers! Chances are that anyone working in or managing a contact centre, will be accustomed to performance management and reporting. You may have read our recent blog, Customer Service Centre KPIs, do they work for you? With Keyfax reporting, you can report on: number of enquiries or repairs logged; priorities; schedule [...]
16 March, 2021
In January 2020, the World Health Organisation declared COVID-19 a global health emergency. It has been an unprecedented time with many changes in our personal and professional lives and there is no doubt that COVID-19 has impacted how we work. It has had a drastic effect on the economy; businesses have struggled, with many [...]
9 March, 2021
The way we all work has probably changed forever. That’s a scary thought and not easy to accept. I’ve spent the last 20 years working in an office environment with certain rules and routines. Covid-19 changed all that! Working from home has been a huge adjustment but one I have adapted to. Being “busy” [...]
