1 October, 2024
Omfax partners with FLS – FAST LEAN SMART
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS’s cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven automation, ensuring faster, more accurate repairs and boosting tenant satisfaction. We are excited to offer a streamlined, self-service experience, reducing call volumes while optimising repair efficiency. This partnership is a testament to our shared commitment to delivering innovative, cost-effective solutions for the social housing sector.
Works Order Scheduling from Repairs Diagnostics
Staff using Keyfax Repairs Diagnostics can now set appointments for customers directly from Keyfax. Once the customer has given their preferred times, Keyfax will ask FLS for the optimum timeslots. These can then be chosen by the tenant during the call.
Scheduling directly from Repairs Self Service
The integration covers not only the Repairs Diagnostics for Staff but the Keyfax Repairs Self-Service Module for tenants and leaseholders too. Firstly Keyfax carries out its intelligent diagnostics, identifying the exact issue, location and priority. Then the resident can say when they are available to provide access, which prompts a list of suitable times from FLS that the appropriate engineer is available. Finally the resident gets to choose their preferred time slot to schedule their repairs appointment(s).
And once selected the housing provider’s staff and contractors can see the appointments within FLS VISITOUR:
Simon Spriggs, UK Partnerships Manager at FLS – FAST LEAN SMART said,
“Accuracy is key to the repairs and maintenance experience. It’s the foundation for producing a schedule that truly serves your tenants and a DLO or contracted mobile workforce. Our new Omfax integration recognises that clean and categorised diagnostics assists the real-time balance of priority, skills, parts, and time-of-day routing. Providers who adopt real-time service management gain productivity and transparency, both in-day and into the future. Optimisation supports compliance, mitigates revenue leaks, and removes the risk of ‘no-access’ appointments and unused hours.”
“An end-to-end self-service offer answers modern service demands, including ‘always-on’ reporting channels, accurate appointment windows, ETA, and optimised re-booking.”
Jim Perren, Technical Relationship Manager at OMFAX said,
“FLS’ dynamic scheduling not only adds value through improved operational efficiency, but also furthers tenant satisfaction by reducing wait times and ensuring that repairs are completed correctly. We’re excited to partner with an innovative developer who is proven to reduce unnecessary resource allocation and repeat visits.”
