Why Housing Associations choose Keyfax
There are many reasons that Housing Associations other social housing organisations choose to work with Omfax. Here’s what they tell us they like about the Keyfax product suite, and working with the Omfax team. Keyfax uses intelligent diagnostics to make diagnostic scripts smarter. Keyfax can be hosted on premise or in the cloud, and the Omfax team is full of friendly, knowledgeable and reliable people to work with. Take a look at the case studies and testimonials for more.
Why Housing Associations and Councils choose Keyfax
Over the years, Omfax has helped hundreds of Housing organisations to deliver great Housing Repairs and Enquiry services. The reasons why they choose Keyfax usually start with the product features:
- Only Keyfax offers Intelligent Scripting for excellent Customer Service.
- Easily add Tenant self-serve Repairs or Enquiries re-using the staff diagnostic scripts.
- Simple graphical Interface for customer service staff and tenants, which is fully responsive and WCAG2 accessible.
- Out of the box integration with portals and all major Housing Management Systems.
- Comprehensive reporting on logged repairs and enquiries, and Google Analytics integration with Keyfax Self-Service.
- Simple Administration interface for customer service staff to write diagnostic scripts.
It’s not just about the product
Additionally, housing organisations also appreciate the service offered by the Omfax team. As you’ll see, we like to build long-lasting, mutually rewarding relationships with our customers, who also enjoy:
- Quick installation and updates of Keyfax either in their networks, or on Omfax Azure Servers.
- Support from a ‘Cyber Essentials Certified’ team with years of experience in Housing.
- Workshops to turn their repairs and enquiries policies into intelligent scripts.
- Consultancy services for experienced Omfax scripters to write the diagnostics for them.
- Comprehensive Keyfax Admin Tools diagnostic script development training.
- Technical support and assistance when writing diagnostic scripts.
- Getting new starters trained through self-paced, online Housing Repairs Training.
But everybody’s website tells you they’re good, right? More importantly, find out what our customers say through their case studies and testimonials.
If you’d like to know more about us, or Keyfax, just book a call with Andrew. After an initial chat, if we’re a good match for each other, he will arrange a free trial of Keyfax. We’ll do all we can to help you start your journey towards excellent customer service, using Intelligent Scripting.
