Why Keyfax software by Omfax?
Dozens of Councils and Housing Associations throughout the UK and Ireland choose Keyfax Diagnostics to manage their Housing Repairs and Enquiries. Their Customer Service Advisors use the Diagnostics modules to navigate their way through any tenant repair or enquiry. And the customer portals are integrated with Keyfax Self Service Repairs and Self Service Enquiries. But what makes these social housing organisations trust Keyfax to manage over 867,000 assets?
Why Social Housing organisations choose Keyfax
There are many reasons that ALMOs and Housing Associations choose to work with us. We can only guess, but here’s why we think they like Keyfax, and working with us.
Why Housing Organisations Choose Keyfax
Here’s why we think social housing likes Keyfax.
Intelligent Scripting
The unique edge that Keyfax has, something that no other product offers.
Do you prefer your Diagnostics Hosted or on Premise?
We can do either, which works for you?
Reports on Call Statistics
We all need to know what’s happening, here’s how to get the low-down.
Customer Case Studies
Don’t take our word for it, read the customer case studies.
Technical Excellence
Keyfax is supported by the people that developed the software.
Support, training & consultancy services
Keep you up-to-date and assist where needed.
Easy Integrations and Technical Partnerships
Implementations and extra features at your fingertips.
The Keyfax Product Suite
Latest News
9 May, 2025
The latest 4.4.7 release is now available and contains a number of exciting new features, including video collaboration offering remote assistance and a new appointment scheduling integration with Fast Lean Smart. Another new feature is the communications queue, which provides a complete history of all outbound communication sent by Keyfax. Making it much easier [...]
9 May, 2025
We are excited to announce the launch of our image editor embedded within the release of Keyfax 4.4.7. This gives users a greatly improved presentation to Keyfax with a brand-new, tiled presentation of Diagnostics, straight out of the box! Primarily designed to enhance the capabilities of our core products, Keyfax Repairs Diagnostics and Enquiries., this [...]
9 May, 2025
Orbit Group is now live with version 4.4.7. This latest release of Keyfax is a major one, introducing several new features. Orbit requested to be first in line for this upgrade, as they particularly wanted to start using the Single-Sign-On capability. But that is not the only new feature they are getting: Video Assistance [...]
12 February, 2025
Super charge your customer experience We meet plenty of customers and prospects that need diagnostic tools to handle all their repair and housing enquiries and want to get going quickly. To help make this a reality, we have a constant background job of spotting what our existing customers and others are using for both [...]
