KeyNamics for Power Pages2023-06-26T08:52:21+01:00

Repairs Reporting Guide

Combining step-by-step instructions with crystal clear diagrams, the Repairs Reporting Guide gives residents the information they need for reporting repairs. The result is a highly effective handbook that helps keep repair costs down, increases the number of first-time fixes and helps ensure residents are satisfied with the service.

From baths to roofs, floors to walls, heating to drains, the guide covers almost everything residents might need repairing, making it easy for them to communicate the details of their repair problem. The Repairs Reporting Guide is used by numerous housing associations and social housing providers across the UK, to improve the service they deliver.

Repairs Reporting Guide Benefits:

  • Enables residents to take more responsibility for their properties
  • Improves the accuracy of repair reporting
  • Reduces maintenance costs by helping residents manage minor repairs themselves

Handy Hints Guide

Give your residents the information and confidence to tackle everyday tasks and basic household repairs, with the Handy Hints guide from Omfax.

The Handy Hints booklet provides a simple and effective way to show residents how they can resolve minor issues themselves, thereby reducing the potential of additional costs to landlords. Easy to follow and written in jargon-free language, Handy Hints saves time, money and hassle, when minor problems arise. Aids residents, especially with tasks that are often their responsibility, with clear instructions to guide them as they carry out the job.

Handy Hints gives guidance on tasks such as:

  • Clearing blocked waste pipes
  • Resetting trip switches
  • Adjusting heating controls
  • Dealing with condensation

Handy Hints is used by a range of social housing organisations across the UK. Encouraging residents to carry out tasks for themselves and helping them to take care of their homes, can reduce the burden on social landlords.

Handy Hints Guide Benefits:

  • Enables your residents to take more responsibility for their properties
  • Improves the accuracy of repair reporting
  • Reduces maintenance costs by helping residents manage minor repairs themselves
  • Complies with health and safety regulations

Think Safety Guide

Think Safety is an attractive, easy-to-read handbook, designed to encourage all members of staff to follow general health and safety practices.

It is designed to:

  • Support employers in promoting health and safety policies and adhering to legislation
  • Act as a basis for on-going training
  • Promote awareness and understanding of health and safety issues in the workplace

Think Safety for Housing
Think Safety for Housing is a practical health and safety guide, written specifically for those working in social housing organisations. Covering a wide range of activities, both in the office and on home visits or out and about, Think Safety for Housing promotes safer working practices in a user-friendly way and helps reduce the risk of accident and injury. Written to reflect the safety concerns of housing organisations, Think Safety is used by housing organisations across the UK.

Think Safety for Schools and Colleges
Think Safety for Schools and Colleges is a practical health and safety guide, with information specifically focussing on the school or college workplace. It not only helps fulfil a school’s, college’s and employer’s responsibility to provide health and safety information but, more importantly, helps reduce the risk of accident and injury for staff and students. Think Safety is used by schools and colleges around the UK, to complement existing health and safety policies and manuals.

Think Safety Guide Benefits:

  • Promotes your health and safety policies
  • Helps your staff understand and adopt good health and safety practices
  • Informs employees of their responsibilities
  • Forms the basis of on-going training

“Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.”

Mandy Holian Previously Customer Service Contact Manager, Bromford Living

Frequently Asked Questions

Why is there a different KeyNamics Product for Power Pages?2023-06-21T20:29:07+01:00

KeyNamics for Power Pages is a separate KeyNamics product to enable Power Pages portals (version 9.0+) to launch Keyfax self-service repairs and enquiries. Housing associations can now simplify the repair and enquiry process for tenants by offering context aware, intelligent online diagnostics to consistently help tenants through any enquiry or repair.

How does KeyNamics get integrated into Power Pages?2023-06-21T20:29:29+01:00

KeyNamics for Power Apps portals can be embedded on a Portal page in a couple of ways: Minimal where Keyfax is launched via a simple hyperlink from the portal page and results are handled via a Power Automate Flow. Entity Form where Keyfax is launched via an entity form and the results are handled via field mappings to update the form, or via a Power Automate Flow.

How does FetchXML help with intelligent diagnostics scripting?2023-06-21T20:29:54+01:00

FetchXml defines a request to the Dynamics database (not unlike a SQL query) by specifying which Entity Set you would like to query. E.g. account, contact etc. It also defines the fields you want to be made available on each entity that the query returns in its results. That provides a wide range of information that may be useful in the Keyfax diagnostics to assist the tenant with their enquiry.

How do I migrate Settings, Mappings and FetchXML queries from one D365 organistation/instance to another?2023-06-21T20:30:31+01:00

This is possible by using the Microsoft Configuration Migration tool. Whilst there isn’t room here to explain, Omfax technical staff will happily work with you to assist you, or carry this out for you, so that KeyNamics is present in up to three Environments (e.g. Live, Test & Train).

Latest News

  • 19 November, 2024

    Keyfax has always had a rich, deeply integrated solution with ActiveH Desktop which is the MIS Housing Management System. Keyfax now also has a new integration with ActiveH Web to the same high standard, but that is for another blog. These improvements began when Orbit Housing Association had ambitious plans to improve the way [...]

  • 1 November, 2024

    Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]

  • 4 October, 2024

    Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]

  • 2 October, 2024

    Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]

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