Keyfax Self Service Enquiries

Absolutely. Both self-service enquiries and repairs were developed using a responsive design, so they work equally well on any width screen, and will dynamically resize whenever needed. So, your customers have 24-hour access to your enquiries services on any digital device.

Self-service enquiries have been integrated with many Housing Management system portals and standard integrations are available for those. Integration with MS Dynamics Power Portals is also available using our KeyNamics product. In 2023 we also expect to see a SalesForce portal integration. For any other portals we have a robust RESTful API. 

Self service Enquiries have been designed so that we can make it match our customers branding. If you share your branding guidelines with us we can ensure that the presentation between your portal and self-service Enquiries is seamless. Chat with one of our staff and ask to see some examples.

One Keyfax customer, Citizen, uses Keyfax for all interactions both for Staff and for Tenant Self-service. This combined with dedicated Keyfax administrators and well considered processes has meant they have achieved CCA Global Standard accreditation. Which means that they have demonstrated an exemplary Customer Service strategy and operational excellence.

Intelligent diagnostics means looking up data from the host system to find useful information to improve the diagnostic. That means the advisor doesn’t have to ask the tenant something they should already know, like the customer’s heating, their boiler type or their housing officer.