Easy to use and extend
Advisors can then help the tenant, stepping through questions, gathering information, and feeding back with messages and assigning tasks. Enquiries helps both tenant and advisor to understand what is needed quickly and accurately. It also makes it easy to assign further help, if the enquiry needs escalation.
Enquiries Diagnostics is easily extended by your in-house diagnostic admins, to cover any enquiry that the service centre might have to deal with. This helps all advisors to provide tenants with the same high level of service every time. It reduces costs and training time, improves advisor performance, and increases resident satisfaction.
Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It works along side Keyfax Repairs Diagnostics and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling:
- Antisocial behaviour
- An abandoned property
- An abandoned vehicle
- Illegal parking
- Fly tipping
- Criminal behaviour
- COVID 19 Services
- Renting a garage
- Rent balance enquiries
- Requesting an aid or adaptation
- Request for money advice
- Rearranging an appointment
- Raising a complaint
- Registering a compliment
Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.
Benefits of Keyfax Enquiries Diagnostics
Frequently Asked Questions
Latest News
19 November, 2024
Keyfax has always had a rich, deeply integrated solution with ActiveH Desktop which is the MIS Housing Management System. Keyfax now also has a new integration with ActiveH Web to the same high standard, but that is for another blog. These improvements began when Orbit Housing Association had ambitious plans to improve the way [...]
1 November, 2024
Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
