Intelligent housing repair software made simple.

Do your Tenant Satisfaction Measures measure up?

The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously?

Are there any dark, unexplored corners of your customer data?

Would delving into them help you to understand customer sentiments, and discover underlying recurrent themes or issues?

Are the words that your customers use when they engage with your tenant self-service platforms being analysed?

Would it be useful to have a one-page resource on how the ombudsman categorises complaints?

So many questions.

One place to get answers is the upcoming wordnerds webinar, which you can sign up to here:

What can social landlords do to prepare for the changes coming in 2023?

Get in quick if you can, as the first one is on Thursday January 26^th at 11am, and it’s free.

It will cover:

1. How to break down your customer data to ensure your processes meet the Tenant Satisfaction Measures.
2. What are the ombudsman’s priorities, and which complaints are they are most likely to escalate as ‘serious’.
3. How top housing associations are changing strategies to handle crucial issues like condensation and mould.

If you miss this first webinar, the good news is that this the first in a series, with more to follow over the coming months.

The content for the first two webinars is focused on giving Housing Associations fresh ideas for:

• Improving reporting so that teams can relay the key improvement recommendations to colleagues.
• Sharing best practices more widely, and quickly prioritising urgent issues that might cause a problem with the Housing Regulator.

Sign up here to get started.

Public Partnership

Omfax and Wordnerds are now working together in partnership to ensure that Wordnerds can analyse any tenant data collected in Keyfax. Have a conversation with your Customer Consultant to find out more, or just contact us here.