Case Studies
Omfax has been a supplier to the social housing sector for over thirty years. We began by providing repairs and safety handbooks, but now we offer online repairs training, repairs process consultancy, and the Keyfax suite.
So, here are just a few of our customers case studies…
Keyfax Repairs Diagnostics and MIS ActiveH Desktop Enhancements
Keyfax has always had a rich, deeply integrated solution with ActiveH Desktop which is the MIS Housing Management System. Keyfax now also has a new integration with ActiveH Web to the same high standard, but that is for another blog.
These improvements began when Orbit Housing Association had ambitious plans to […]
Orbit
Keyfax, providing the flexibility to adapt to changing requirements
Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England.
With over 50 years of experience in social housing, Orbit employ over 1,200 staff and provide […]
Solihull Community Housing
Solihull Community Housing, setting the benchmark for Customer Service
Solihull Community Housing (SCH) was established as an Arms Length Management Organisation (ALMO) in 2004 by Solihull Council to look after their properties. Awarded a three-star rating by the Audit Commission, SCH are recognised as leaders in their field.
The Challenge
SCH is focused on continually improving their customer […]
Bromford Living
Bromford Living achieve 80% first-time-fix call resolution using Keyfax
Bromford Living is a registered social housing landlord covering 63 local authorities in Central and South West England, with housing stock comprising 27,000 properties. They employ over 1,000 staff, providing housing and asset management, an in-house repairs team and a development team responsible for building new homes.
The […]
Walsall Housing Group (WHG)
Thanks to Keyfax, Walsall Housing Group (whg) achieves best ever customer service score in a Customer Experience Audit
Walsall, a West Midlands-based social housing provider, houses almost 40,000 people and has invested more than £350 million in its homes. It has 41 customer service advisors providing face-to-face customer service.
The Challenge
“Following the stock transfer of 19,000 homes […]
Hastoe Housing Association
Hastoe is an award-winning rural housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. They hold a charitable status and support communities by providing affordable and environmentally sustainable homes for local people.
In 2020, Hastoe contacted Omfax to request support in moving […]
