16 March, 2020
Coronavirus (COVID-19) Statement
A Message to our Keyfax Customers
We know your organisation depends on Omfax Systems and Touch-Base technical support service. So with regard to the Coronavirus (COVID-19), here are the measures we are taking to ensure service continuity.
We are focusing on prevention and are limiting our customers, suppliers and employees direct interaction and making it advisable for people to work from home.
We can operate all our systems and processes remotely with no interruption to normal service levels and we already regularly engage in remote working in the business.
This ensures we are able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model.
We have put in place a business continuity strategy to ensure we can provide ‘business as usual’ should our entire workforce need to work remotely.
In the event of this happening, we would operate as follows:
- Reception and Support staff will be available from the normal Omfax number, as will Touch-Base staff.
- Account managers are also available on their mobile phone numbers, as are second line support staff.
- Zoom (and Microsoft Teams) will be used to work with our customers and vendors for productive collaboration and content sharing. This includes Video Conferencing so we can still engage in meetings.
- Face-to-face training would be switched to virtual environments where possible. We are reviewing all upcoming events and are discussing alternative solutions.
We fully intend to honour our SLA’s and will make every endeavour to do this. This commitment is provided on the understanding that our customers IT & Network teams can enable (and resolve any issues with) remote access for us.
As always, we remain committed to supporting your business and will continue to monitor the situation, providing you with updates appropriately and promptly.
If you have any questions, please contact your account manager.
From the Omfax Systems Management Team
