Meet our new Customer Services Consultant
Customers first At Omfax we believe that the quality [...]
The way we use our office space is changing
Due to the pandemic, the past year has seen [...]
E-learning during the Pandemic
In January 2020, the World Health Organisation declared COVID-19 [...]
Customer Service Centre KPIs, do they work for you?
Key Performance Indicators Key performance indicators are vital for [...]
Why on Earth do we Need a Repairs Diagnostics Test System?
It’s a fair question. Is it just so that [...]
Who Needs Customer Service Soft Skills now that there’s AI?
It has often been said that the housing sector [...]
Are you on the SOR Merry-go-round?
Schedule of rates (SOR) codes, in one form or [...]
RBKC – Repairs diagnostic design and development
The Housing team at Royal Borough of Kensington and [...]
When Keyfax Repairs Scripts Don’t Work
The Keyfax Administrator is responsible for scripting each process. [...]
A Good Purge is a healthy thing – so is a Keyfax Health-check
Pass the Leeches - A good purge is healthy [...]
