Updating MIS ActiveH whilst running an Enquiries diagnostic
Especially for You If your Housing Management System is ActiveH from [...]
Customer Service Centre KPIs, do they work for you?
Key Performance Indicators Key performance indicators are vital for [...]
What the Heck is happening on the Tenant Self-service Portal?
During the COVID-19 pandemic, many Housing Associations and local [...]
Why on Earth do we Need a Repairs Diagnostics Test System?
It’s a fair question. Is it just so that [...]
Who Needs Customer Service Soft Skills now that there’s AI?
It has often been said that the housing sector [...]
Are you on the SOR Merry-go-round?
Schedule of rates (SOR) codes, in one form or [...]
When Keyfax Repairs Scripts Don’t Work
The Keyfax Administrator is responsible for scripting each process. [...]
Three Best Practice Tips for Editing Keyfax Repairs Diagnostics Scripts
Sometimes the simplest way to carry out ‘best practice’ [...]
How does Keyfax Archiving & Purging help Customer Service Advisors?
Keyfax archiving and purging – no, it’s nothing to [...]
Working Smarter with Intelligent Diagnostics
How can you working smarter with intelligent scripting diagnostics? [...]
