Working Smarter with Intelligent Diagnostics
How can you working smarter with intelligent scripting diagnostics? [...]
How Intelligent Scripting Can Help Merging Housing Associations
How can intelligent scripting help housing associations? Each and [...]
Tenant Self Service – Helping Residents To Help Themselves
Tenant Self Service - Helping residents to help themselves [...]
Self-service starts with self-assisted service
There is an on-going debate about Channel Shift and [...]
First Banks, Then Supermarkets. Are Social Housing Providers Next?
Introduction Where customers are given the opportunity to save [...]
More people turn to the web
More people turn to the web. The dilemma faced [...]
How will housing associations connect with customers in 2022
How will housing associations connect with customers in 2022? [...]
Are Social Housing Contact Centres Setting The Standard?
Are Social Housing Contact Centres Setting The Standard? In [...]
Consistency of service across all channels
Residents have the option of approaching their housing organisations [...]
