We provide market leading housing repairs diagnostic software to help organisations improve customer experience.
At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.
The Keyfax Product Suite
Why use Keyfax?
Latest News
12 February, 2025
Super charge your customer experience We meet plenty of customers and prospects that need diagnostic tools to handle all their repair and housing enquiries and want to get going quickly. To help make this a reality, we have a constant background job of spotting what our existing customers and others are using for both [...]
19 November, 2024
Keyfax has always had a rich, deeply integrated solution with ActiveH Desktop which is the MIS Housing Management System. Keyfax now also has a new integration with ActiveH Web to the same high standard, but that is for another blog. These improvements began when Orbit Housing Association had ambitious plans to improve the way [...]
1 November, 2024
Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
