We provide market leading housing repairs diagnostic software to help organisations improve customer experience.
At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.
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Latest News
4 October, 2024
Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]
2 October, 2024
Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]
1 October, 2024
Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
