We provide market leading housing repairs diagnostic software to help organisations improve customer experience.

At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.

Contact us for more information about our products or training

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Latest News

  • 4 October, 2024

    Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]

  • 2 October, 2024

    Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]

  • 1 October, 2024

    Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]

  • 16 June, 2023

    Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]