We provide market leading housing repairs diagnostic software to help organisations improve customer experience.

At Omfax we believe that every housing enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time. We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.

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The Keyfax Product Suite

Keyfax Repairs Diagnostics

Keyfax supports over 29,000 customer service advisors and over 4 million repairs are correctly diagnosed every year. Repairs diagnostics is a user-friendly graphical system that helps customer service teams to diagnose the right repair, priority and SOR code every time.

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Keyfax Enquiries Diagnostics

Built using the same familiar interface and diagnostic engine as Repairs Diagnostics, Enquiries Diagnostics enables advisors to handle any general tenancy or leaseholder enquiry. It helps both the tenant and advisor to understand what is needed quickly and accurately.

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Keyfax Self Service Repairs

Provides an intuitive graphical and text interface for tenants and leaseholders to to diagnose their own issues. Integrated with all major housing portals, Self service Repairs guides customers through questions and messages and identifies the right repair every time.

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Keyfax Self Service Enquiries

A responsive, well designed online enquiries portal for your tenants and leaseholders. Self service Enquiries enables customers to raise any tenancy enquiry from your customer portal from any online device, taking the pressure off your Customer Service Centre.

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KeyNamics for Model Driven Apps

Increasingly, social housing organisations are choosing MS Dynamics 365 to manage their housing stock. KeyNamics is a powerful integration glue that enables customer service advisors to use Keyfax diagnostics to assist tenants with their repairs and tenancy enquiries.

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KeyNamics for Power Pages

Expand your Dynamics Power Pages Portal to include a on-brand graphical self service Repairs and Enquiries. KeyNamics for Power Pages will pass tenant information to Keyfax for accurate diagnosis of Repairs and Enquiries and map the results back into Power Pages.

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Why use Keyfax?

Some Keyfax Customers

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Latest News

  • Staff Changes at Omfax

    1 November, 2024

    Staff Changes – One Farewell and two “Welcome Onboards”

    Ian Fyfe There have been a few staff changes recently. Omfax has waved a sad goodbye to Ian Fyfe who retired after over twenty years with Omfax. Ian was senior developer at Touch-Base and was largely responsible for the Keyfax product suite as we know it today. He also spent much of his time [...]

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  • Most innovative housing repair software company 2024 - Omfax

    4 October, 2024

    Most Innovative Housing Repair Software Company 2024

    Omfax is very pleased to be given this title for innovation from the publishers of BUILD Facilities Management in their 2024 Awards. BUILD published a special edition of their magazine to highlight the winners of their various categories. You can see the two page write up from this link - see pages 8 and [...]

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  • Fixzy logo

    2 October, 2024

    Omfax partnership with Fixzy

    Video Capture embedded in Repairs Diagnostics We are very pleased to announce our partnership with Fixzy, a leader in Remote Visual Assistance Tools. Omfax is continually searching for partners that enhance what Keyfax offers. Fixzy fits the bill; with their background in housing repairs and maintenance we think their Remote Visual Assistance does everything [...]

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  • Fast Lean Smart logo

    1 October, 2024

    Omfax partners with FLS – FAST LEAN SMART

    Omfax is delighted to announce our partnership with FLS – FAST LEAN SMART, a leader in real-time field service scheduling and route planning. Together, we are set to transform tenant services through the integration of Keyfax Repairs Diagnostics (and Repairs Self Service) with FLS's cost-optimised dynamic scheduling. This collaboration empowers housing providers with AI-driven [...]

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