Your Call was set up as a forum for customer service professionals to consider the role of technology and training in overcoming some of the many challenges they are facing.
To provide background to the discussion, we have been conducting a survey of all social housing organisations to give a snapshot of the state of customer service in social housing.
Your Call is your chance to have your say. We want to know the challenges you face every day and what you think the future holds for customer service professionals. Complete the survey by clicking on “Have your say!”