Keyfax Repairs Diagnostic

Keyfax Repairs Diagnostic makes repairs ordering easy.

Using the unique Keyfax scripting system, it allows staff to perform at a consistently high standard, regardless of the extent of their technical knowledge. It assists staff to question customers over the phone about their repairs, quickly understand the problem and produce an accurate and consistent response.

No technical knowledge is needed: the scripting results in automatic diagnosis of the repair fault, whilst simple diagrams clarify the details.

Keyfax Repairs Diagnostic defines repair responsibilities, generates job codes with clear instructions to contractors, and determines response times in accordance with organisational policy. It then generates the details for the works order which is passed directly into your system, and can even generate letters and emails.

The software includes a full reporting facility to monitor action from start to finish, and review staff actions.

Installation is easy and like all Keyfax software solutions, the package has been designed to integrate with your main repairs management system.

Keyfax Repairs Diagnostic is tailored to your service and easily updated. You control the process, but to ensure you get the best from your system, we will provide you with full support and training.