Keyfax Frontline

Keyfax Frontline is the definitive enquiry management package for contact centres and customer service teams.

The unique Keyfax scripting system enables staff to provide clear, well-informed responses to enquiries covering a wide range of topics.

Not only does Keyfax Frontline provide call handlers with the reassurance of an approved information path, it also offers clear guidance on appropriate responses, available services and agreed actions.

As a result, staff can consistently provide the right responses, regardless of the extent of their knowledge of the service. And managers can be assured of the answers given to customers and the actions generated.

Keyfax Frontline gives staff real confidence, because they don’t feel they have to know all the answers. The system pinpoints the right information and the correct response.

And in areas where recruitment and training can sometimes be a challenge, a system that quickly and easily empowers staff is one that makes a great deal of sense.

Keyfax Frontline has won particular acclaim for its ability to ensure strategic policy making is followed through at operational level. Its flexibility means every response or action properly reflects corporate guidelines, ensuring every customer receives a fair, consistent service, all of the time.

Tailored to your service, it is easily updated. You are in control.