Keyfax Inter•View Online provides an integrated self-service facility for residents to be able to access services at a time that suits them and help ease the pressure on the contact centre at a fraction of the cost.
Keyfax Inter•View Online is based on two decades of experience in the housing sector and is designed to meet the needs of today's residents. Its unique capability lies in utilising Call Flow Intelligence to gather together the information both known about a resident and provided during their call, to quickly identify their individual needs and supply them with the information they are looking for.
Essential to delivering efficiencies and a complete service, Keyfax Inter•View Online can be integrated with the same back office systems used in the contact centre, while maintaining the necessary safeguards. This means there is no need to follow up a call; reported requests can be trusted and the organisation maintains control.
Many common queries can be handled very effectively through online self-service - reporting a repair, enquiring about a tenancy, paying rent, making a complaint, placing a service request, and more. With Keyfax Inter•View Online, residents are guided through their query to help them clarify their issue, and ensure they get the correct answer appropriate to them.
The key to providing a successful online experience is using a method that has been proven in the contact centre. Keyfax Inter•View Online is underpinned by the same Call Flow Intelligence that has been tried and tested in contact centres using Keyfax Inter•View, making this available to residents on PC, laptop, tablet or smartphone.
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To see how you get the most value from Keyfax Inter•View Online, find out how we:
Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.
Emmeline Johnston, OSC Team Leader, Oaklee Housing