Keyfax Inter•View uses Call Flow Intelligence to empower customer service advisors to handle a wide range of enquiries more effectively.
Used by more than 70 social housing providers, housing associations and local authorities, Keyfax Inter•View sets the benchmark for customer support systems, ensuring the right questions are asked and the relevant information is recorded every time from residents.
Keyfax Inter•View provides advisors with expert guidance from qualified technical and social housing specialists, to give them a diagnostic system for handling all types of enquiries, problems or repairs, consistently and with confidence. With links into customer and property profiles, it dynamically updates advisors with context-sensitive intelligent prompts and information, to allow them to deliver a personal and knowledgeable service.
Keyfax Inter•View dramatically increases first call resolution for many issues. Drawing on the knowledge of experienced staff and experts, it gives all advisors the confidence to talk to residents about repairs or maintenance tasks, tenancy enquiries and any other housing issues.
Inter•View works seamlessly with existing Housing Management Systems (HMS) or CRM systems. Out-of-the-box integration is provided for all the leading HMS and CRM solutions.
Inter•View draws on over two decades of experience and understanding of social housing customer service. The content can be readily customised by each client to reflect their housing stock.
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To see how you get the most value from Keyfax Inter•View, find out how we:
Having behavioural insight on our operation [from Keyfax] has transformed the way we manage the organisation and enables us to make practical changes, driving further efficiencies.
Gail Newbold, Assistant Director Homes and Neighbourhoods, Family Housing Association