T: 01869 242967 | E: sales@omfax.co.uk |
 

INTELLIGENT SELF-SERVICE

Our Keyfax applications bring on-line self-service to the same level as that provided by your advisors, using call flow intelligence to clarify the enquiry and determine the appropriate service response.

Find out more about intelligent self-service...

DYNAMIC CALL FLOW NAVIGATION

Our Keyfax applications enable customer service advisors to have productive conversations with residents by intelligently applying contextual and relationship information for optimal handling.

Find out more about  Call Flow Intelligence...

E-LEARNING

Through Omfax e-learning, customer service advisors increase their confidence and ability to deal with and resolve customer enquiries more effectively.

Find out more about e-learning...

HANDBOOK & GUIDES

Omfax Handbooks and Guides help social landlords to communicate more effectively with their residents, building trust and a sense of shared responsibility.

Find out more about our handbooks and guides...

 
 

WHITE PAPERS

 

Building The Business Case For Dynamic Customer Service Read more...

 
 

Using Intelligence To Transform Conversations, Relationships & Service Read more...

 
 

How Housing Organisations Can Deliver Better for Less Read more...

 

KNOWLEDGE HUB

 

Self-Service Starts With Self-Assisted Service Read more…

 

First Banks, Then Supermarkets. Are Social Housing Providers Next? Read more...

 

Are Social Housing Contact Centres Setting The Standard? Read more...