Omfax e-learning provides an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge, making advisors more efficient and productive and increasing resident satisfaction with the service.
The benefits of having well-trained customer service advisors are well understood. The more knowledgeable they are, the better they can serve residents, resolve problems and increase first call resolution rates. This not only increases resident satisfaction with the service, but helps drive down overall operating costs.
Effective Repairs Reporting is an e-learning course that gives advisors the background training they need to deal swiftly and correctly with repair requests from residents.
Designed specifically for customer service advisors working in social housing organisations, Effective Repairs Reporting focuses on increasing staff knowledge of how different aspects of the home work.
Our Effective Repairs Reporting course is designed to be exceptionally learner-friendly, featuring clear diagrams and jargon-free descriptions of key elements.
All of my team have been through the Omfax training and they all found it really useful. It's given them the confidence to ask our tenants more in depth questions about their repairs and equipped them with the knowledge to make more informed decisions.
Helen Luty, Head of Customer Services, Selwood Housing