Omfax Tenants’ Repairs Guide

Research confirms that the phone is the preferred method of reporting repairs, and the Omfax Tenants’ Repairs Guide ensures that this crucial process runs smoothly from the point of view of both the tenant and the front line staff.

Repairs Book Cover

The Omfax Tenants’ Repairs Guide has been carefully designed to eliminate any potential for misunderstanding, by:

enabling customers to describe repairs accurately
clarifying responsibilities
setting out service standards
providing useful information about practical household matters.

Its popularity with both staff and customers owes much to the clearly labelled line drawings, simple fault descriptions, safety advice and helpful check questions, which take the uncertainty and guesswork out of repairs reporting.

The more information your customer can give you, the quicker your staff can action the repair - and the Omfax Tenants’ Repairs Guide is truly comprehensive.

From baths and basins to heating and electrics, from toilets and taps, to door locks and downpipes, it covers everything that might need repairing.

And for organisations seeking to help their customers to help themselves and to save and money, the handy hints sections show them how to deal with many simple household tasks themselves such as unblocking a sink or testing a smoke detector.

Like the Omfax Tenancy Handbook, the Tenants’ Repairs Guide is available in both A4 and A5 printed formats, and as an interactive online book on your website.

Choose Omfax and help your tenants get the best from your repairs service.

For many tenants and residents, it is the quality of the repairs service, above all else, that determines how they think and feel about their landlord.