Customer Handbooks

Today’s housing customers need good information from their landlords. They need clear, up to date and easy to read documents to give them immediate answers to everyday queries.
Our handbooks and guides for tenants, leaseholders and homeowners set the market standard for quality and value.

Whether printed or on-line, our products are developed in careful consultation with clients and users. Each and every document is:

• tailored to suit the distinct needs of your organisation and to reflect current legislation
• designed to provide immediate answers to the vast majority of customer queries
• formatted and laid out using a well-proven and highly acclaimed design
• written in clear, jargon-free language
• compatible with RNIB guidelines for visually impaired readers
• durable and attractive
• in keeping with your corporate identity guidelines

We provide a full, seamless service: writing, reviewing, production and printing. We can also handle the packaging and mailing out to each of your customers. We offer a range of well-thought-out designs in A5 or A4 format.
Omfax documents take the pressure off your front-line staff by providing the information your customers want, in a format they like.

Our Product Range

Available as A5 or A4 handbooks and as interactive web-based documents, our principal products are:

• Omfax Tenancy Handbook
• Omfax Tenants’ Repairs Guide
• Omfax Internet Handbooks

We also produce a range of more specialist guides for:

• Leaseholders
• Shared owners
• Occupants of recently refurbished homes
• Front-line staff

Our product range is continuously evolving, and we are often approached to develop ‘one-off’ documents for clients, to inform or educate end-users about a specific service or policy such as:

• Succession
• Mutual exchanges
• Choice-based letting
• Housing Benefit

Or, if you’ve invested in new heating systems for example, and want to ensure your customers get the best from them, we can help you produce an effective user guide, quickly and professionally.