T: 01869 242967 | E: sales@omfax.co.uk |
Our Connections


Here are our trusted partners:


Aareon UK

Aareon UK are the leading supplier of housing management software in the UK. Our position as a profitable, growing and innovative organisation enables us to set the standard for business processes in the housing sector both today and in the future. The QL Product Suite is a truly integrated, highly functional and flexible software solution, designed specifically to meet the needs of social housing providers in the UK.


Written for External and Internal (DLO) Contractors working for Social Landlords, AccuServ controls all repairs & maintenance jobs. AccuServ handles responsive repairs across all trades, and has specialised modules for Voids, Planned Works, Gas Servicing, Cyclical and Planned Maintenance. Also comprises integrated Stores & Van stock and comprehensive Job Costing.


Caltech CRM is one of the UK’s leading providers of Microsoft Dynamics CRM for Housing Associations.

Working with Omfax and housing associations, Caltech has developed Microsoft CRM to fit the needs of social housing providers, delighting tenants, improving quality and first time resolution of calls, whilst providing teams with a clear picture of tenants and properties.

Our solution, TenantViewCRM powered by Microsoft CRM, offers a proven way for housing associations to improve resident satisfaction and resolve resident queries efficiently.

TenantViewCRM focuses on the tenant, ensuring their satisfaction, consolidating their communications and outstanding issues, and providing action to them.


Capita's complete management solution for the social housing sector Enabling effective and informed communications, improved accuracy and faster resolutions/outcomes across your social housing responsibilities.

Capita's housing management software solution is used throughout the UK at over 240 of the leading social housing organisations. Every day, our customers across the social housing sector, from local authorities and LSVTs to ALMOs and registered social landlords, take advantage of the system's feature-rich and modular design to each manage between 500 and 55,000 properties.

Based on a set of core modules, focusing on properties and their communities, Capita's innovative solution offers comprehensive functionality across: IT, housing and works management for client and contractor functions; asset management; rent accounting and arrears; workflow solutions; allocations and waiting lists; finance management; appointments; repairs; contact management; and care and support.

The strengths of Omfax's diagnostic and scripting services complements Capita's housing management software to provide our social housing customers with streamlined services, and unrivalled clarity, consistency and efficiency when managing and communicating with customers and residents.

1st Touch

1st Touch is the UK’s leading supplier of mobile workforce software solutions for Social Housing, Property Services and Local Government sectors. 1st Touch software has enabled many organisations with a field-based workforce, to embrace new mobile technologies resulting in significant value for money savings and greatly improved speed of responses. A range of standard applications is available from 1st Touch together with an easy to configure mobile platform.

1st Touch Mobile provides clear and unique benefits; considerably reduced costs, flexibility through bespoke form creation and full integration with any back office system.

1st Touch software is now available on an extensive range of platforms and devices, including tablets, smartphones and PDAs operating on Apple, Android and Windows Mobile.


Goldcrest Solutions provide housing solutions based on Microsoft Dynamics CRM that allow housing associations to quickly deploy a flexible and configurable system to manage all customer interactions. Available on premise or in the cloud with integrations through to most housing systems our solution for Microsoft Dynamics CRM offer the most cost-effective solution for housing associations. As one of the customer service operatives at Amicus Horizon said ‘It just works!.


KANA understands the value of great customer service experiences and provide on-premises and cloud solutions for large enterprises and mid-market organisations. By unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises – including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalised customer experiences that count.

MIS Active

MIS Active Management Systems have been providing housing management solutions to the Social Housing market since 1989, and have recently been voted the top Housing Management System supplier in 2013.

The ActiveH solution, with modules covering rents, repairs, call centre/CRM, ASB and asset management, operates on a single core people and property database, utilising Microsoft® SQL server solutions.

All these products are designed, developed and supported from our Cheshire offices.

With customers ranging in size from 300 to over 40,000 homes, we have an excellent reputation for software development with high levels of customer service. All software is developed within an ISO9001 accredited system.

MIS AMS has a mission statement of “Big enough to deliver, small enough to care”.


ROCC are a leading provider of IT solutions to the Housing Sector. Uniclass Social Housing is ROCC's housing repairs software suite that is a single, fully integrated web application and includes tenant portal, contract and works management, inspections, mobile working, job costing, stores and purchasing modules.

With USH you can improve the utilisation and the efficiency of your resources ensuring the maximum productively from operational staff whilst also enhancing tenant experience.

Reducing costs, increasing performance and providing tenants with exceptional service are all key benefits of using the system.

ROCC IT Infrastructure teams provide sophisticated virtualised network design and build, business continuity and communications solutions.

ROCC's recent major contract wins include Connect Housing, Wandsworth Council, Tandridge District Council, Greenwich Council, Mansfield District Council, Cruden Property Services, Newport City Homes and North Devon Homes.


The TotalMobile App Platform helps organisations work smarter and become better by simplifying the ways in which mobile workers can access and use information.

If you are a large organisation with a diverse mobile workforce and multiple IT systems, the TotalMobile App platform has been designed with your needs in mind. It helps streamline workflow and simplifies infrastructure. The TotalMobile App platform talks to all your systems and allows every employee to engage with just one intuitive and simple to use interface. The TotalMobile experience has been designed so that frontline workers can deliver better services and make mobile working much more satisfying and enjoyable.